State Master & Technician School IT Administration
1st- to 3rd-level support, hardware installation, repair, and replacement. Active Directory user management, client software updates, and network printer administration across school facilities.
8+ Years Experience
•
Healthcare, Public Sector & Enterprise IT
•
Python Scripting
Marcel Kalinowski
IT Specialist • Systems Support • Workflow Automation
IT Specialist with more than eight years of hands-on experience in 1st- to 3rd-level technical support, hardware repair and replacement, and Active Directory user management across corporate, healthcare (University Hospital Würzburg), and public-sector environments. Currently responsible for media administration at the Bavarian State Master and Technician School (LWG), while writing custom Python software to digitize and automate analog workflows.
8+ Years
Hands-On IT Support
1st- to 3rd-level technical support, hardware repairs, workstation rollouts, and Active Directory across healthcare, manufacturing, and public sector.
Python & AI
Practical Automation
Identifies repetitive paperwork and analog bottlenecks, developing self-made Python software tools to digitize and automate daily operations.
Media Admin
Lecture Tech & AV
Administering presentation projectors, audio systems, and digital learning platforms at LWG, alongside photo and video editing capabilities.
Value & Strengths
Why Work With Marcel?
A practical, dependable problem-solver who combines solid everyday IT support reliability with custom Python automation and media administration skills.
Solid 1st–3rd Level IT Support
8+ years of hands-on experience handling real hardware failures, client PC migrations, Active Directory user permissions, and helpdesk tickets in demanding environments like University Hospital Würzburg and SKF Schweinfurt.
- Practical hardware repair, component replacement & workstation setup
- Active Directory user management & software rollout execution
- Clear documentation in knowledge bases to streamline future troubleshooting
Workflow Automation with Python & AI
Instead of doing repetitive tasks manually over and over, Marcel looks for ways to streamline operations. He develops self-made Python software tools to digitize analog workflows and uses modern AI tools to accelerate resolution.
- Digitizes manual paperwork into clean, automated digital tools
- Writes custom Python scripts to eliminate repetitive data handling
- Applies LLMs practically to speed up documentation and research
Media Administration & AV Staging
At the Bavarian State Master School (LWG), Marcel manages presentation technology, seminar room audio, projectors, and digital learning platforms—coupled with practical skills in video and photo editing.
- AV setup and maintenance for seminar and lecture rooms
- Administration of digital learning materials and school platforms
- Hands-on photo and video editing when media assets are needed
Competencies
Technical Skills Overview
Grounded in dual vocational graduation as Information Technology Management Assistant (Informatikkaufmann) and 8+ years of production experience.
IT Support & Systems
1st- to 3rd-Level Technical Support
Daily Practice
On-site and remote troubleshooting, ticket prioritization, and incident escalation across clinical and educational environments.
Active Directory & User Management
Core Skill
User creation, group assignments, permission management, and password resets in enterprise Windows domains.
Windows Server (2012 R2–2022) & Win 10/11
Core Stack
Workstation maintenance, client PC software rollout, updates, and server maintenance.
Hardware Installation & Repair
Hands-On
Diagnosing and replacing defective components on-site, RAM/disk upgrades, peripheral and network printer setup.
macOS, Linux & Microsoft 365
Proficient / Basics
macOS client support, basic Linux command-line diagnostics, and M365 user administration.
Python & Automation
Python Scripting & Automation
Active Focus
Developing custom scripts to automate repetitive system tasks, file operations, and data transformations.
Workflow Digitization
Applied at LWG
Designing custom software tools that replace formerly paper-bound, analog workflows with seamless digital processes.
AI & Large Language Models (LLMs)
Modern Tooling
Leveraging LLMs for drafting technical documentation, speeding up code development, and fast technical research.
Knowledge Base Documentation
Best Practice
Writing clear, structured documentation for common incidents and step-by-step resolution guides.
Media & AV Technology
Lecture Room Presentation Systems
Applied at LWG
Configuration and troubleshooting of video projectors, audio mixers, wireless microphones, and presenter hubs.
Digital Learning Platforms Administration
Education
Administering digital teaching platforms and course materials for the State Master and Technician School.
Photo & Video Editing
Creative
Hands-on post-production editing for educational presentations, event media, and personal creative projects.
Team Event Organization
Interpersonal
Planning, structuring, and running collaborative team events and Pen and Paper RPG (TTRPG) campaigns.
Hands-On Practice
Experience Highlights
An overview of the real institutional, clinical, and industrial environments Marcel has supported over the past 8+ years.
Custom Python Digitization & Process Automation
Identified manual, paper-heavy workflows at LWG and built custom Python tools to digitize them, reducing administrative overhead and error-prone manual data entry.
Seminar Room Media Technology & Learning Platforms
Configuring and maintaining seminar room media equipment (projectors, audio systems, presenter tech) and administering digital learning platforms for students and faculty.
Clinical Workstation Support & Hardware Rollouts
1st- to 3rd-level support in a clinical hospital environment. Installation, repair, and replacement of Windows clients, ticket prioritization, and knowledge base documentation.
Industrial Production Workstation & Component Support
1st- to 3rd-level technical support for workstations and peripherals in a high-demand production setting. Replacing defective hardware components on site with minimal downtime.
Photography, Videography & Media Editing
Personal passion for photography and videography, combining an eye for visual detail with technical editing workflows in photo and video post-production suites.
Career History
Work Experience & Education
More than eight years of verifiable hands-on technical responsibility across healthcare, public sector, and enterprise environments.
Work Experience
01.06.2023 — TODAY
IT Specialist & Media Administrator
Bayerische Landesanstalt für Weinbau und Gartenbau (LWG) • State Master & Technician School
- 1st- to 3rd-level technical support (remote and on site)
- Installation, repair and replacement of hardware
- User management (Active Directory)
- Rollout and maintenance of software updates on client PCs
- Support of network printers and peripheral devices
- Support of media technology in seminar and lecture rooms (projectors, audio, presentation systems)
- Administration of digital learning materials and platforms for the Meister- and Technikerschule
- Coordination with external IT service providers and vendors
- Automation and digitalization of previously analog workflows through self-developed software tools (Python)
22.02.2021 — 31.05.2023
IT Specialist
Bechtle AG for the University Hospital Würzburg
- 1st- to 3rd-level support (remote and on site) in a clinical environment
- Installation, repair and replacement of hardware
- Ticket processing and prioritization within the helpdesk system
- Support of workstation computers in a clinical environment (Windows clients)
- Support for hardware rollouts and migrations
- Documentation of incidents and solutions (knowledge base)
01.11.2020 — 16.02.2021
IT Specialist (Service Desk)
weclapp SE
- Service desk staff, remote support and helpdesk
- Handling incoming support requests via phone and ticketing system
- Initial fault diagnosis and escalation to specialist departments
16.06.2018 — 30.11.2020
IT Specialist
Proservia GmbH for SKF Schweinfurt
- 1st- to 3rd-level support (remote and on site)
- Installation, repair and replacement of hardware
- Support of workstations and peripheral devices in a production environment
- Replacement and repair of defective hardware components on site
- Collaboration with 2nd- and 3rd-level teams on complex issues
01.09.2017 — 15.04.2018
System Administrator
rolbass.design
- Network configuration/administration and server administration
- Setup and maintenance of network components (routers, switches)
- Server monitoring and basic maintenance work
- Point of contact for IT infrastructure questions
Education & Qualifications
2009 — 2012
Vocational Training Center for Economics and Data Processing
Graduation: Information Technology Management Assistant
(Informatikkaufmann)
Formal German dual vocational training combining systems administration, IT infrastructure fundamentals, and IT project coordination.
Languages & Communication
German
NATIVE
Native Speaker
English
CEFR C1
Very Good • Professional Working Proficiency
Spanish
PRE-A1
Basic Foundations • Beginner Vocabulary
Competencies & Passions
Independent planning, organization, and execution of regular, team-oriented events
1st- to 3rd-level technical support & ticket lifecycle management
Workflow automation & digitization using self-developed tools
Passions: Pen and Paper RPG (TTRPG Game Master & rulesets), Photography, Videography
Direct Communication
Get in Touch
Currently based in Tequisquiapan, Mexico. Available for full-time remote roles worldwide, hybrid/on-site arrangements, and freelance IT or automation projects.
Direct Contact Details
Feel free to reach out directly via phone or email.
E-Mail Address
info@marcelkalinowski.de
Phone
+49 176 55497225
Location
Residencial Kintas 132, Colonia las Haciendas
CP 76795 Tequisquiapan, Querétaro, Mexico
CP 76795 Tequisquiapan, Querétaro, Mexico
Mobility & Work
Driver's License Class B • German Citizen